What the service is
The booking is for a fixed amount of working time. The provider will complete tasks according to your selected priorities during the available time. Booking a duration does not guarantee that the entire property will be cleaned.
This is the text you agree to in the app with every booking.
Prices
The price depends on the booking's duration only — never on the size of the home, the number of rooms, or the area. You see the final amount before confirming, and it is set by our servers, not by the app. Current prices: 6 hours for 30.000 JOD, 7 hours for 35.000 JOD, 8 hours for 40.000 JOD, 10 hours for 50.000 JOD. Cleaning supplies are an optional extra at 5.000 JOD per visit.
Appointments
Appointments are booked within the working hours offered in the app, with enough notice. The job starts with a code you give the cleaner when she arrives, and ends with a second code from you.
Payment
You pay the cleaner in cash when the job is done, or by card where available; with a card, the amount is reserved at booking and charged when the job is completed.
Cancellation
- Free 12 hours or more before the appointment, within 15 minutes of booking, or before a cleaner is assigned.
- 10% of the visit price (excluding cleaning supplies) if you cancel less than 12 hours before.
- 25% if you cancel less than 2 hours before, or after the cleaner has set off.
- 35% if the cleaner arrives and nobody is home.
80% of any cancellation fee goes to the cleaner, for her lost time.
Cleaners
We check every cleaner's ID, police clearance and health certificate before approving her. Cleaners work independently through the platform.
Acceptable use
The service may not be used for anything unlawful or to mistreat cleaners or customers; we may suspend accounts that do.
Complaints
You can raise a complaint about any booking from within the app, or write to us: Email: info@shatrat.com
Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan.